Docs · Runbooks Q3 2026What to do when
What to do when
something breaks.
Step-by-step procedures for the failure modes that actually happen in production email + WhatsApp. None published yet — the 12 below are the priorities. Each runbook will include diagnosis, mitigation, and prevention.
Planned runbooks
The first 12, by severity.
Sev-3DMARC alignment is failing on a third-party sender
Sev-2Inbox placement dropped below 90
Sev-2Your sending IP appears on a blocklist
Sev-2Gmail Postmaster Tools shows a complaint spike
Sev-1DKIM rotation broke in-flight messages
Sev-3WhatsApp template rejected by Meta
Sev-2WhatsApp quality rating downgraded to LOW
Sev-3Webhook subscription auto-paused after 25 failures
Sev-3Mailbox connection token expired without refresh
Sev-3DMARC RUA reports stopped arriving
Sev-1Hard-bounce rate crossed the 5% threshold
Sev-2Reply classifier returning low-confidence on all replies
In the meantime: during private beta we handle these by hand rather than by runbook. Email info@emaildigit.com when something goes sideways and we'll walk you through the fix.
Docs · RunbooksUntil they ship —
Until they ship —
we're on call.
No published response time, because none is measured yet. During private beta, email us and we walk you through the fix ourselves.